Shipping policy

A third party courier is used for all of our shipping deliveries. Moon of Floral use 2 third party companies; Australia Post & Sendle - Upon shipment, you will receive a shipment confirmation email with your tracking number.

Whilst the utmost care has been used to pack your items and the parcels marked fragile appropriately, delicate flowers may naturally shed during transit. Please be aware as we use a third party courier service, means once the parcel has left our premises we have no control on how it is handled, and in what timeframe it is to be delivered. We are not responsible and will not pay for, or refund for any loss, damages or expenses incurred during transit with the courier service. However, if your parcel does arrive damaged please contact us via email immediately with images and we will put forward a claim on your behalf to the Courier Company. This does not guarantee their outcome will be to refund, but we will try our utmost hardest for you as we understand how disappointing this can be!

Please note: Delivery dates supplied by Moon of Floral are a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

If you do receive your items damaged please send us photos including your order number
to orders@moonoffloral.com.au